Frequently Asked Questions
WHAT IS YOUR SHIPPING POLICY?
We ship via USPS and provide tracking on all orders. You will receive a tracking number as soon as your order ships so you can follow the status of your delivery.
Canvas prints will ship directly from the printer.
Poster prints, hat pins, stickers, and coozies, all ship directly from us.
WHAT IS OUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
We do issue refunds on any items before shipping.
We also issue replacements or refunds on any orders received that are not in acceptable condition.
If the order arrives in acceptable condition and you wish to exchange it for another, we will accept an exchange but will not cover the costs of shipping.
We will work with you to resolve any issues.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
Please follow us on social media!
Facebook: Black Ink Arts
TYPICAL TURNAROUND AND SHIPPING TIMES
Fine art print orders will ship in 1-3 business days and typically take 2-5 days to arrive.
Poster print orders will ship in 1-3 business days and typically take only 2-5 days to arrive.
Phone case orders will ship in 1-3 business days and typically take 2-5 days to arrive.
T-shirt orders will ship in 10 - 14 business days and typically take 2-5 days to arrive.
This varies widely based on country but in our experience, orders to Canada arrive in about 5-10 days. Orders to most countries in Europe usually take 7-14 days to arrive. Orders to other regions can take longer or shorter depending on where they are geographically located and their customs process.
Expedited shipping is available for most orders at an extra cost. Please message us for details.
Please contact us with any other questions. We are also always available to address any shipping or delivery issues and typically respond to messages in less than 12 hours.
We are available for custom paintings, illustration, murals, and other projects. Pricing depends on the size and complexity of the project. Please contact us with details for a quote.
We are also open to wholesale and consignment arrangements and other partnership opportunities.